BackOmbudsman institutions, in their function as mediators between citizens and governments, play an important role in the promotion of open government. Through their activities, they create spaces for dialogue between various stakeholders to discuss key public policies; advance an equal and fair delivery of services to the public; channel citizen voice; and they can also hold government accountable to citizens.
This WEBINAR will share the experience of the Scottish Public Service Ombudsman, such as top areas and subjects of complaints as well as the role of Complaints Standards Authority (CSA) and how the Complaints Handling Procedure relates to the Public Service Improvement Framework.
In addition, Toronto Ombudsman Fiona Crean will share findings of a recent report on the impact of Ombudsman investigations on public administration of Toronto's local government. This report, supported by the IOI goes beyond the usual Ombudsman annual report metrics and provides in-depth qualitative feedback from senior members of the public service.
The webinar will address questions concerning evaluating impact. More specifically, what data is collected, how performance is assessed and what is the impact of systemic Ombudsman investigations on the public service.
To join the session on Tuesday, 17 March 2015 at 10:00 a.m. Eastern Standard Time, please go HERE and login 5 minutes before the Webinar is scheduled to start.
