BackQueen Margaret University, Edinburgh and the Centre for Socio-Legal Studies, Oxford are delighted to invite consumer advisors, complaint handling and ombudsmen practitioners, academics and policymakers to a workshop on “Designing Consumer Redress”. The provision of redress to consumers is an area undergoing significant developments, particularly in light of the implementation of the EU’s Alternative Dispute Resolution Directive and the forthcoming Online Dispute Resolution Regulation. In the public sector, the scene is similarly shifting with a number of upcoming changes proposed to the redress landscape for public service complaints. The aim of this workshop is to focus on one crucial aspect of these changes: how can we ensure, through good redress design, that the provision of redress is more accessible for more people?
The workshop aims to bring together members of the public interested in consumer redress, consumer advisors, complaint and ombudsman practitioners, academics and policymakers. Places are strictly limited and early booking is recommended to ensure you receive a place.
The workshop will take place on 11 and 12 June 2015 at Queen Margaret University and is free to attend. There will be a £50 charge for those wishing to join the workshop dinner on Thursday 11 June. Email consumerinsight@qmu.ac.uk to book a place, indicating whether you wish to attend the conference only or the conference and the dinner.
Source: Queen Margaret University, Edinburgh; Centre for Socio-Legal Studies, Oxford
