BackThe Québec Ombudsman received reports of major deficiencies in the quality of the care and services provided to the residents of a residential centre in Abitibi, primarily regarding basic care, nursing care, means of control, reprisals and harassment, and a nurse’s attitude and behaviour.
Given the disturbing nature of the information brought to its attention, the Québec Ombudsman decided to conduct an investigation in order to ensure the safety of all residents in the living environment concerned and the quality of the care and services provided to them.
The investigation conducted by the Québec Ombudsman brought to light serious flaws in the quality of the care, services and living environment provided to fourth-floor residents. In the Québec Ombudsman’s opinion, these failings are very harmful to the residents and require decisive measures by the Centre.
On October 2, the Québec Ombudsman submitted a formal opinion to the National Assembly’s Committee on Health and Social Services and to the Minister of Health and Social Services concerning incidental fees.
The opinion recommended that billing to users in doctors’ offices and clinics for incidental fees for insured services be prohibited. The Québec Ombudsman’s formal opinion insisted in particular on the need for Bill 20 to respond to the needs of all citizens in terms of timely accessibility to quality, clearly defined services consistent with the slate of insured services.
The Québec Ombudsman also published a letter presenting alternatives in the financing of incidental fees.
Bill 20 was assented to last November 10. Henceforth, the Act will regulate the incidental fees charged in doctors’ offices and clinics by setting a maximum fee that can be billed to patients.
You can access the Highlights HERE.
Source: Protecteur du Citoyen, Quebec, Canada
