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2019-05-02International Ombud Expo 2019
The first-ever International Ombud Expo will be held in Abuja, Nigeria from 28 - 31 October 2019. It will bring together Ombudsman and grievance handling offices from all over the world in an exhibition of the role and operations of these unique institutions in facilitating better governance and driving performance in governments and organisations across the world. Kindly share this information widely with members of your network and other relevant organisations.
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2019-04-29
Informal dialogue with Indonesian Ombudsman to establish ASEAN Ombudsman Forum
On 11 March 2019 the Thai Ombudsman, the Ombudsman of the Republik of Indonesia, and the Public Complaints Bureau of Malaysia, participated in an informal dialogue on the establishment of the ASEAN Ombudsman Forum (AOF), an initiative proposed by the Thai Ombudsman to bring together Ombudsman colleagues in member States of the Association of Southeast Asian Nations (ASEAN).
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2019-08-30
BC Ombudsperson able to receive complaints as ICBC’s new rate model takes effect
As ICBC’s new insurance rate model comes into effect September 1st, the British Columbia Ombudsperson is reminding vehicle owners that his office can investigate complaints about ICBC.
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2020-06-03
Ombudsman hearing clarifies FOI exemptions for “free and frank” discussions
Two recent decisions on Freedom of Information (FOI) appeals by the Ombudsman have helped clarify when government’s internal discussions are protected from disclosure and when information around those matters should be released to the public.
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2020-06-12
The story of obtaining new powers for the Public Services Ombudsman for Wales
In this fascinating paper, Nick Bennett, the Public Services Ombudsman for Wales and IOI Board member describes the work he did to ultimately achieve new legislation which strengthened his Office. It’s particularly interesting because in recognition of the independence of his Office, the legislation was developed by the Welsh Parliament (the National Assembly for Wales), and not the Government.
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2020-07-02
New Ombudsman of the City of Cape Town took office
On 1 June 2020 Mr Vusumzi Magwebu took office as the new Ombudsman of the City of Cape Town. He has vast experience in investigations from both private and public sectors. He is a former prosecutor and was also a senior investigator with the office of the Public Protector, South Africa.
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2020-08-25
GANHRI Webinar on protecting and empowering persons with disabilities in the COVID-19 context
GANHRI will host a webinar with the participation of the CRPD and the former Special Rapporteur on the Rights of Persons with Disabilities on "Protecting and empowering persons with disabilities in the COVID-19 context: the role and experiences of national human rights institutions" on Wednesday, 3 September 2020.
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2021-02-12
Annual Report 2019/2020 now available
The IOI is pleased to present a report of its activities, projects and developments in the membership year 2019/2020. With this report, the IOI informs its members about membership matters, finances, the latest projects, which the IOI supported within its regional subsidies programme, training initiatives and much more. The full report is available in all three languages of the IOI and can be accessed on our website.
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2021-02-24
President urges all Ombudsman institutions to review schemes to ensure consistency with Venice Principles
On 23 February the African Ombudsman Research Centre (AORC) hosted a Webinar, in collaboration with the IOI, to discuss the UN Resolution on Ombudsman and Mediators. IOI President Peter Tyndall spoke at the webinar, along with IOI Secretary General Werner Amon, and the Médiateur of the Kingdom of Morocco, Judge Mohamed Benalilou.
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2021-06-24
Ombudsman Hong Kong looks into problem of abandoned vehicles on government land
The Ombudsman, Ms Winnie Chiu, today (22 June) announced the launch of a direct investigation to examine the problem of abandoned vehicles on government land.
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2021-11-04
PHSO finds Legal Aid Agency processes had unfair outcomes for vulnerable people
The Parliamentary and Health Service Ombudsman (PHSO) published a summary of an investigation which found three vulnerable people living in the UK were locked out of accessing the justice system to challenge deportation orders, because of conflicting government procedures and lengthy delays.
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2022-01-28
Ombudsman Amon meets Ombudswoman of the Republic of Croatia
Austrian Ombudsman and IOI Secretary General Werner Amon met Tena Šimonović Einwalter, Ombudswoman of the Republic of Croatia in Zagreb to exchange experiences, best practices and to talk about the latest achievements and developments of the International Ombudsman Institute.
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2022-03-17
Human Rights Commission receives vehicles to monitor activities in the regions
Mrs. Ana Sánchez, ARAP’s Team Leader, handed over today two vehicles to Mr. Joseph Whittal, the Commissioner of the Commission on Human Rights and Administrative Justice (CHRAJ). ARAP, an EU-funded programme, implemented by the Spanish public foundation FIIAPP has been supporting the Commission during the last four years.
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2022-05-20
Austrian Ombudsman Board achieves A status accreditation with GANHRI
In April 2022, the Austrian Ombudsman Board (AOB) was officially recognized as A status institution by the Global Alliance of National Human Rights Institutions (GANHRI). The AOB is now one of 90 out of 130 institutions worldwide that are fully compliant with the ‘Principles Relating to the Status of National Human Rights Institutions (NHRIs)’ (“Paris Principles”).
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2022-12-01
Ombudsman SA reaches 50
2022 marks the 50th anniversary of the Ombudsman South Australia (SA). The Ombudsman Act 1972 was assented to on 23 November 1972 and the Office opened its doors to the public on 14 December 1972. At that time, South Australia was only the second Australian jurisdiction after Western Australia to install a parliamentary Ombudsman (although South Australia was the first to use the title ‘Ombudsman’). Now all States, Territories and the Commonwealth have an Ombudsman.
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2022-12-02
President provides address at international conference and celebration of the 30th anniversary of the Cyprus Ombudsman
Chris Field, President of the International Ombudsman Institute (IOI) and Western Australian Ombudsman, provided an address to conference guests on the occasion of the 30th anniversary of the Office of the Cyprus Ombudsman.
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2023-05-10
CY finds systemic problems when investigating cases involving corporal punishment and gender equality among school teachers
Through the investigation of cases involving corporal punishment and gender equality among school teachers, as well as following up on investigation reports and corrective cases, the Control Yuan has found that there are still two systemic issues that require improvement in the current practical operation of the school faculty evaluation committees.
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2023-05-25
The Ombudsman of the Kingdom of Thailand and the ACRC of the Republic of Korea jointly sign extension of the MOU
On 8 May 2023, the signing of the MOU on bilateral cooperation between the Chief Ombudsman of Thailand, Mr. Somsak Suwansujarit, and the Chairperson of the Anti-Corruption and Civil Rights Commission of the Republic of Korea, Ms. Jeon Hyun-Heui, took place at the Office of the Secretariat of the International Ombudsman Institute in Vienna, in the Republic of Austria.
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2023-05-25
Complaint handling casebook: Resolving issues
In her latest report Complaint handling casebook: Resolving issues informally, Victorian Ombudsman Deborah Glass describes how her office resolves complaints and works constructively with agencies and public bodies to fix problems and improve public administration.
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2023-06-01
Tabling of the 2022–2023 annual report: Official languages issues still very much present
Commissioner of Official Languages of Canada Raymond Théberge tabled his 2022–2023 annual report in Parliament on 30 May 2023.
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