A report by the Parliamentary and Health Service Ombudsman highlights the devastating impact of service failures and poor complaints handling across the public sector. It reveals that too many people who complain to the NHS are not getting the answers they deserve when things go wrong. This latest snapshot of investigations by the Parliamentary and Health Service Ombudsman shows the devastating consequences families suffer when complaints are not resolved locally.

“The vote of the parliament is a political pressure on the independence of this institution”, says Lora Vidovic, Ombudswoman of Croatia.

International Ombudsman Institute (IOI) President John R. Walters visited the Control Yuan on the morning of May 18, 2016, delivering a speech on the development of African ombudsman institutions and the challenges that they face.

The Anti-corruption and Civil Right Commission (ACRC) published the “ACRC Korea Annual Report 2015”, a collection of the ACRC’s performance and major policies of the year 2015. The Annual Report contains all efforts undertaken by the ACRC to fight corruption and protect the rights of the people over last year.

Après le succès de la version anglaise du MOOC (cours en ligne gratuit) sur les partenariats public-privé (PPP), le Groupe de la Banque mondiale est heureux d’annoncer que les inscriptions à la version française du MOOC sont ouvertes. Le cours commencera le 13 juin 2016.

The IOI is pleased to present the translated version of a variety of highly interesting articles relating to the topic of the role and functioning of the Ombudsman in conflict resolution.

IOI President John Walters attended an Australasian and Pacific Ombudsman Region Conference hosted by Australian Commonwealth Ombudsman Colin Neave, which provided an excellent opportunity for Ombudsman and their staff from across Asia and the Pacific to meet and engage with their peers.

El Instituto Internacional del Ombudsman (IIO) tiene el agrado de annunciar la primera jornada de capacitación dirigida a una audiencia hispanohablante. La Defensoría del Pueblo de la Provincia de Santa Fe actuará como anfitriona de este curso de formación que se celebrará del 9 al 10 de junio de 2016 en la ciudad de Rosario (Santa Fe, Argentina). La inscripción está abierta y todavía hay espacios disponibles!