On 7 March 2024, the Ombudsman, Ms Winnie Chiu, announced the completion of a direct investigation into the effectiveness of the 1823 service in handling complaints and enquiries, and made 13 recommendations for improvement to the Efficiency Office (“EO”).

The Ombudsman has written to the European Commission to ask how it decides on and uses artificial intelligence (AI) in its decision making. The Ombudsman noted that while rapid developments in AI can improve the quality and efficiency of work they pose major challenges when it comes to accuracy, potential bias, explainability, and human oversight.

Lundi 19 mars 2024, plusieurs ombudsmans membres de l’IIO - chapitre européen se sont réunis à Bruxelles dans les locaux du Médiateur fédéral, à l’invitation de Marc Bertrand, Médiateur de la Wallonie et de la Fédération Wallonie-Bruxelles. A l’ordre du jour, la préparation d’un projet de Guide de valeurs et principes de déontologie pour l’Ombudsman qui sera soumis à l’ensemble des Ombudsmans membres Européens de l’IIO.

At a gala event, the women's magazine "Die Burgenländerin" (in reference to the Austrian province of Burgenland) presented this year's awards to women from the region who are setting examples and leading the way on both small and large occasions. Ombudsperson Gaby Schwarz was delighted to receive the award in the category Society and Social Affairs.

On 7 March 2024, the Ombudsman Ms. Winnie Chiu, held a press conference announcing the results of the direct investigation report on "Regulation of Licenced Swimming Pools by Food and Environmental Hygiene Department".

On 8 March 2024, the NSW Ombudsman’s report A map of automated decision-making in the NSW Public Sector was tabled in Parliament. The special report under section 31 of the Ombudsman Act 1974 is an initiative by the NSW Ombudsman to increase visibility in the use of automated decision-making systems across the NSW public sector.

The Office of the Ombudsman has presented to the Ministry of Agriculture, preliminary findings of its Systemic Investigation on the Implementation of the Affordable Inputs Programme for the 2022/23 and 2023/2024 growing seasons. Ombudsman Grace Malera led a team from her Office to interface with Agriculture Minister Sam Kawale, Ministry Officials and others from the Smallholder Fertilizer Revolving Fund of Malawi.

Dr. Ákos Kozma, Commissioner for Fundamental Rights of Hungary, paid an official visit to Bucharest on 18 January 2024, where he had a meeting with the Romanian People’s Advocate, Ms. Renate Weber.