Research into the effects of complaints on public service employees was carried out by Dr Chris Gill (University of Glasgow) and Carolyn Hirst (Hirstworks), in partnership with Queen Margaret University and the University of West of Scotland. The findings of the original research contributed to the production of “Being Complained About – Good Practice Guidelines”, a document which aims to improve the way in which organisations handle complaints by focusing on supporting staff members who have been complained about.

The Chief Ombudsman of New Zealand Peter Boshier says the Northland Regional Corrections Facility is persisting with policies that are preventing it from achieving its full potential. Mr Boshier has tabled his latest report in Parliament on an unannounced inspection of the Prison conducted in February. 

 

Con el objetivo de promover el cumplimiento del Protocolo de Estambul, la Procuración Penitenciaria de la Nación Argentina (PPN) realizará en la provincia de Chaco un taller abierto de capacitación. También se mantendrán reuniones con miembros del comité provincial para la prevención de la tortura. 

 

Many young migrants and refugees have come to the EU since 2015 when migration numbers peaked. Upon arrival, many had to sleep rough, and children and young people often received no education.

The Ombudsman has asked the Constitutional Court to review the constitutionality of Articles 4, 6 and 9 of Law 32/2008 of 17 July, which transposes Directive 2006/24/EC of the European Parliament and of the Council of 15 March, concerning the conservation of data generated or processed in connection with the provision of publicly available electronic communications services or public communications networks.

The Azerbaijani Ombudsman received the delegation led by Mr. Hideo Ohnishi, the Parliamentary Vice-Minister for Internal Affairs and Communications of Japan. The delegation was accompanied by Mr.Akiro Sanno, an attaché of the Embassy of Japan in Azerbaijan.

As ICBC’s new insurance rate model comes into effect September 1st, the British Columbia Ombudsperson is reminding vehicle owners that his office can investigate complaints about ICBC.

Gloucestershire Care Services NHS Trust failed in its duty to provide good clinical care for a boy with a life-threatening condition, an investigation by the Parliamentary and Health Service Ombudsman (PHSO) has found.