In 2018, the Ombudsman's Office received a total of 48,129 requests through the various channels available to citizens, including 36,111 entries of complaints and other communications. During the year, 9338 new procedures were instituted, five of them from the Ombudsman's initiative, which translates into an increase in the handling of complaints of 20% over the previous year.

On the occasion of the June 1-International Day for Protection of Children the Azerbaijani Ombudsman held a series of events and met with children in the Rehabilitation Center for Persons with Down syndrome within the Human Rights Month and expressed her best wishes to them.

 

Le Médiateur de la République, le magistrat Joseph H. Gnonlonfoun est toujours préoccupé par rapport à la gestion des recours citoyens. A cet effet, il a demandé un audit de la base des données du Système intégré de gestion des réclamations (SIGR). La séance de restitution des travaux de cet audit a eu lieu le mercredi  29 mai 2019 au siège de l’Institution à Porto-Novo.

Le Médiateur de la République du Sénégal a offert un chauffe-eau solaire au Centre d’insertion de l’association « Action Sénégal » de Saint-Louis, le vendredi 12 avril 2019.

L’Institution du Médiateur du Royaume a pris part le 28 mai 2019 à Rabat, au siège du Ministère de l’Intérieur, à une réunion de coordination organisée par la Commission Nationale Anti-Corruption (CNAC) pour entrevoir les axes et projets prioritaires d’un des dix programmes relatifs à la Stratégie Nationale de Lutte contre la Corruption à savoir, celui relatif à : « l’amélioration du service au citoyen » pour l’année 2019.

The Hawaii Office of the Ombudsman and the United States Ombudsman Association (USOA) Board of Directors invite you to join the 40^th Annual USOA Conference, which will be held in Honolulu, Hawaii from 18 – 20 September 2019. Registration is now open!

A recent example of the training our Office can provide in the Pacific was the visit of three of our staff to Vanuatu in late March, to deliver training in prison investigations and inspections.

The 10th Biennial Caribbean Ombudsman Association (CAROA) Conference concluded on Wednesday at the Fairmont Southampton Resort in Bermuda. The Ombudsman for Bermuda, Victoria Pearman, and her colleagues from the region will be in training sessions with Dr. Victor Ayeni for the remainder of the week.