Too many unresolved complaints are being taken to the Parliamentary and Health Service Ombudsman which could have been resolved by public services locally, meaning that people are left waiting longer for answers and that much needed service improvements are delayed.

The Open Government Partnership Summit 2015 “Building robust accountability systems through OGP - Learning from autonomous accountability institutions” is taking place at the Palacio de Minería, Salón Maestros, on Thursday, October 29 from 11:00am - 12:00pm. The event will also include a Panel on Accountability Institutions organised by the IOI and the World Bank.

El Defensor del Pueblo Andaluz ha comparecido hoy en Pleno del Parlamento para presentar el resumen del Informe Anual de 2014 y trasladarles las demandas de las más de 165.000 personas que han acudido a la Institución, y que se han materializado en cerca de 19.000 actuaciones en defensa y protección de los derechos: 9012 quejas tramitadas, 9185 consultas y cerca de 500 actividades de promoción de derechos.

Public Protector Adv. Thuli Madonsela met with the management of Mamelodi Regional Hospital and conducted an inspection in loco following media reports about the appalling state of patient care at the hospital.

On 20 October 2015 Maya Manolova assumed office as the new national Ombudsman of Bulgaria. Ms Manolova, a former Member of Parliament with the Bulgarian Socialist Party, was elected as the new Ombudsman at the end of July 2015 and will follow former Ombudsman Konstantin Penchev.

Of the several hundreds of thousands of people trafficked in the EU, one in six are children. Existing guardianship rules for such children, who are often without parental care, frequently leads to inadequate support and protection, finds the latest report from FRA.

The 9th convention of the members of the Association des Ombudsmans et Médiateurs de la Francophonie (AOMF) culminated in the adoption of the Québec Declaration, which calls for strengthening and consolidation of mediation institutions as promoters of democratic values, the rule of law and respect for human rights.

Le IXe Congrès des membres de l’Association des ombudsmans et médiateurs de la Francophonie s’est conclu par l’adoption de la Déclaration de Québec, appelant au renforcement et à la consolidation des institutions de médiation en tant que promotrices des valeurs démocratiques, de l'État de droit et du respect des droits de l'Homme.