The Annual Report 2019 presents the Ombudsman’s yearly update to the public on the work of her Office. In 2019 the Ombudsman’s Office handled 299 cases, including 214 new complaints, 49 new enquiries and 36 outstanding complaints that remained open as of 1st January 2019.

The Parliamentary and Health Service Ombudsman (PHSO) is calling on the UK Government to give clarity about its plans for a robust and independent lessons-learned exercise into the handling of the Covid-19 pandemic.

On 1 June 2020 Mr Vusumzi Magwebu took office as the new Ombudsman of the City of Cape Town. He has vast experience in investigations from both private and public sectors. He is a former prosecutor and was also a senior investigator with the office of the Public Protector, South Africa.

Releasing his latest Annual Report, Ontario Ombudsman Paul Dubé reflected on the stunning and ongoing challenges faced by the province’s public sector due to the coronavirus pandemic.

The Ministry of the Interior should take the preventive powers of the police under review for further development, according to the proposal of Parliamentary Ombudsman Petri Jääskeläinen. The current regulatory framework apparently does not fully cover all necessary eventualities.

En rendant public son plus récent Rapport annuel, l’Ombudsman de l’Ontario Paul Dubé s’est penché sur les défis inouïs et durables que la pandémie du coronavirus a posés au secteur public de la province.

The English-language version of the 2019 Annual Report of the Danish Parliamentary Ombudsman has now been published. Niels Fenger, who took up the position of Parliamentary Ombudsman on 1 December 2019, points out the value of uncovering recurring errors in order to help many citizens at the same time and stresses that a guiding principle for him is to apply the institution’s resources where they can be of the greatest possible use in protecting citizens’ legal rights.

Many older people in care homes fell victim to COVID-19. Many also faced months of isolation and restrictions often harsher than those enforced for other parts of the population. The EU Agency for Fundamental Rights (FRA) looks at how the pandemic affected the rights of older people. It highlights the need for a rights-based approach as governments shape their exit strategies.