IOI 12^th World Conference and General Assembly - conference website updated and online.

12^a Conferencia Mundial y Asamblea General del IIO - página web actualizado y disponible en línea.

12^e Conférence mondiale et Assemblée générale de l'IIO - site web de la conférence mis à jour et disponible en ligne.

 

Please find attached a statement of IOI President, Mr. Peter Tyndall, IOI Regional President for Europe, Mr. Rafael Ribó, and IOI Secretary General, Mr. Werner Amon, as a response to the decision of the Polish Constitutional Tribunal from 15 April 2021.

Le Défenseur des droits lance ce samedi 10 avril une campagne d’information visant à ancrer la plateforme Antidiscriminations.fr et le numéro de téléphone 39 28 comme un recours et une aide pratique et concrète pour les personnes victimes de discrimination.

Ontario Ombudsman Paul Dubé has been named this year’s winner of the Ontario Bar Association’s Tom Marshall Award of Excellence for Public Sector Lawyers, honouring his contributions to public sector law in Ontario.

L’Ombudsman de l’Ontario Paul Dubé est le lauréat cette année du Prix d’excellence Tom Marshall de l’ABO pour les juristes du secteur public, en reconnaissance de son apport au secteur du droit public en Ontario.

Today marks the launch of the Independent National Whistleblowing Officer (INWO) service for the NHS in Scotland. The date coincides with the implementation of the new National Whistleblowing Standards (the Standards) which also go live today. This was previously agreed by the Scottish Government and the Scottish Public Services Ombudsman (SPSO), who will take on the new role of INWO.

The Ombudsman, Mr. Andreas Pottakis, submitted the Annual Report of the
Greek Ombudsman for 2020 to the Speaker of the Parliament, Mr. Konstantinos
Tassoulas, on 31 March 2021.

Ombudsman staff who investigate complaints often say the hardest part of the job is handling the behaviour of some of the people who use their services. They may be angry, frustrated, or distressed; occasionally, they even may demonstrate threatening behaviour. Issue 6 of the IOI’s Best Practice Paper series provides guidance to help complaint handlers deal with such challenging behaviour and improve their service.