This Casebook contains summaries of recent cases the Ombudsman has dealt with. The Ombudsman hopes that by sharing the outcomes of cases, we will all learn from the mistakes and good practice of others.

In recent days, the Ombudsman Office in coordination with UNICEF country office launched five day training on increasing capacities to monitor the child rights for the members of the national preventive group and heads of the Regional Offices of the Ombudsman. UNICEF international experts Mr. Reider Hiermann and Ms. Anna Nordenmark were involved into this event as trainers. 

Los días 5 y 6 de noviembre pasados, se llevó a cabo en la Ciudad de México, el Seminario Internacional: Derechos Humanos y Metrópolis. La Defensa de los Derechos Humanos y Universitarios. Del Multiculturalismo a la Interculturalidad: Las Defensorías Especializadas. El encuentro tuvo lugar en la Rectoría General de la Universidad Autónoma Metropolitana, coorganizadora del Seminario.

The 11^th IOI World Conference will be held in Bangkok, Thailand from 13 to 19 November 2016. The Office of the Ombudsman of Thailand will be the host of this quadrennial event which – for the first time – will be held within the Asian Region of the IOI.

Veterans Ombudsman Guy Parent released today an assessment of Veterans Affairs Canada’s implementation of the eight recommendations put forth in his 2011 report on “Veterans’ Right to Know Reasons for Decisions: A Matter of Procedural Fairness” and in his 2012 report on “Veterans’ Right to Disclosure: A Matter of Procedural Fairness”. The two reports identified areas of improvement needed to ensure transparency and fairness in Veterans Affairs Canada’s disability application and adjudication process.

Jorge Armando Otálora Gómez, Defensor del Pueblo de Colombia, fue elegido como presidente de la Federación Iberoamericana del Ombudsman (FIO). La decisión de los Defensores de América Latina, el Caribe, España y Portugal se dio en el marco de la Vigésima Asamblea Anual de la FIO, realizada en Montevideo, Uruguay, que durante tres días fue escenario de importantes reuniones y acuerdos de cooperación.

An investigation by the Parliamentary and Health Service Ombudsman has found that a small, tight-knit community was denied the chance to stay together due to a catalogue of errors by High Speed Two Limited (HS2 Ltd). A group of six families, from Staffordshire, whose homes were set to be destroyed because they were on the HS2 route, fell victim of a number of failings by HS2 Ltd over two years, placing them under severe stress and worry, hugely impacting their home lives, jobs, careers and health.

The Public Defender presented its October information bulletin, which provides information about the activities of the office, as well as the state of human rights in Georgia and in the world, international visits and important meetings attended by the Public Defender, recommendations prepared by the office and individual cases.