The Toronto Ombudsman, in collaboration with Ryerson University, a North American advisory committee, and the International Ombudsman Institute, has completed a groundbreaking project: The Impact of Ombudsman Investigations on Public Administration: A Case Study and an Evaluation Guide.

The number of complaints received by the Parliamentary Ombudsman of Finland no longer increased last year as the Ombudsman received slightly more than 4,600 complaints.

The Local Government Ombudsman (LGO) is today welcoming the publication of the Health Select Committee’s latest review into health complaints.

On 21 January 2015 the Scottish Public Services Ombudsman laid three investigation reports and 73 decision summaries before the Scottish Parliament

“We are delighted the Health Select Committee is actively championing the implementation of our joint report, ‘My expectations for raising concerns and complaints’ which sets out what good complaint handling looks like from patients and service users’ perspectives.

Following the election of Peter Tyndall (Ombudsman of Ireland) as 2^nd Vice-President of the IOI in Vienna in October 2014, the IOI’s European Region carried out an electronic ballot to elect his successor as Regional President of the IOI Europe.

A complainant approached the Provincial Ombudsman of Sindh stating that a cheque  issued by the management of Kulsoom Bai Valika Social Security Institution Hospital towards the supply of some material by her firm was dishonored.

On 19 December 2014 Commissioner Man Chong FONG completed his five-year term as Commissioner Against Corruption of Macau. His successor, Commissioner Weng Chon CHEONG assumed office on 20 December 2014.