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2023-11-30The Northern Ireland Public Services Ombudsman releases an investigation report
The Northern Ireland Public Services Ombudsman investigated a complaint about a fall in the standard of care given to a young woman with complex medical needs when she turned 18. Through her childhood years, the Belfast Health and Social Care Trust delivered an effective care package to the young woman, who had learning difficulties and a life limiting illness.
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2024-01-18
Public Protector confers with Muchinga Provincial Administration and Chinsali Mayor
As part of her working visit to Muchinga Province, the Public Protector Mrs. Caroline Sokoni held various engagements with the Provincial and District leadership in Chinsali. During her meeting with the Permanent Secretary at the Provincial Administration on 8 January 2023, Mrs. Sokoni said it was important for her to meet with officials, technocrats and civil servants at all levels to familiarise herself with the challenges affecting public administration and service delivery.
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2024-01-25
Chancellor's Year in Review 2022/2023 is now available in English
The Annual Report 2022/2023 of the activities of the Chancellor of Justice of Estonia is now available in English. Covering the period from 1 September 2022 to 31 August 2023, the Annual Report encompasses a broad spectrum of topics. It sheds light on the Chancellor's diverse tasks, including serving as the National Human Rights Institution, Ombudsman for Children, National Preventive Mechanism against ill-treatment, and the supervisor of obligations outlined in the Convention on the Rights of Persons with Disabilities.
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2024-03-06
Clarity about road ownership and access vital to British Columbians
In a new report, Ombudsperson Jay Chalke calls on the Ministry of Transportation and Infrastructure (MOTI) to address problematic road legislation that has real-life consequences for many British Columbians.
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2024-03-06
Ombudsman Commission helps secure estate for beneficiaries
On 3 March 2022, the Ombudsman Commission received a Complaint regarding the alleged delay in the transfer of the title for a deceased estate and overcharging of administrative fees by the office of the Public Trustee of Papua New Guinea. It was alleged that the Office of the Public Trustee had charged excessive fees and had delayed the transfer of a title of a deceased estate to the beneficiaries.
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2024-03-14
Ombudsman engages Government on farm input subsidy investigation findings
The Office of the Ombudsman has presented to the Ministry of Agriculture, preliminary findings of its Systemic Investigation on the Implementation of the Affordable Inputs Programme for the 2022/23 and 2023/2024 growing seasons. Ombudsman Grace Malera led a team from her Office to interface with Agriculture Minister Sam Kawale, Ministry Officials and others from the Smallholder Fertilizer Revolving Fund of Malawi.
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2024-03-14
A map of automated decision-making in the NSW Public Sector: A special report under section 31 of the Ombudsman Act 1974
On 8 March 2024, the NSW Ombudsman’s report A map of automated decision-making in the NSW Public Sector was tabled in Parliament. The special report under section 31 of the Ombudsman Act 1974 is an initiative by the NSW Ombudsman to increase visibility in the use of automated decision-making systems across the NSW public sector.
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2024-04-05
Ombudsman Commission Hosts Leadership Training For District Development Authority Executives (DDA) & Heads of Secretariats
The Ombudsman Commission recently hosted a comprehensive training program in Goroka, Eastern Highlands Province on 8 March 2024 and at the National Capital District on 14 March 2024. The training was aimed at enhancing the understanding of the Chief Executive Officers of the District Development Authority (DDA) and the Heads of Secretariats regarding their roles and responsibilities as leaders.
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2024-07-04
Ombudsman safeguards public administration for continuous community betterment
The Ombudsman, Mr Jack Chan, presented the 2023/24 Annual Report of the Office of The Ombudsman to the public on 3 July 2024.
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2024-08-22
Canada Revenue Agency contact centres hours are now extended after Taxpayers' Ombudsperson's request to give taxpayers equal access across Canada
The Taxpayers’ Ombudsperson, Mr. François Boileau, made a service improvement request to the Canada Revenue Agency (CRA) in March 2024, asking it to make changes to prevent an issue blocking callers from reaching the CRA during its contact centres’ regular hours of service.
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2024-08-22
Ombudsman presents the Forensic Disability Service – second report
The Queensland Ombudsman’s report, Forensic Disability Service – second report: A review of the implementation of recommendations made in the 2019 Forensic Disability Service report, was tabled by the Honourable Curtis Pitt MP, Speaker of the Queensland Parliament on Tuesday 13 August 2024.
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2024-09-06
Toronto Ombudsman finds major gaps with police’s registry for vulnerable persons
On 5 September 2024, Toronto's Ombudsman released his report, An Investigation into the Toronto Police Service’s Communications About its Vulnerable Persons Registry. The TPS launched the registry in December of 2019 to allow the public to file personalized de-escalation strategies to help police officers support individuals with emotional, psychological, medical, or other physical conditions. Four years later, the Ombudsman’s investigation found that only 305 people currently have their information entered into the registry.
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2024-11-07
In its 50th year, the Victorian Ombudsman marked a changing of the guard: Annual Report 2023-24
Victorians made 18,031 complaints about their experiences with public organisations in 2023-24, according to the Victorian Ombudsman’s annual report tabled in Parliament on 31 October 2024.
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2024-12-19
Chief Ombudsman calls for Corrections to stop the way it is running Prisoners of Extreme Risk Unit
The Chief Ombudsman says the Department of Corrections must stop the way it’s running the Prisoners of Extreme Risk Unit (PERU) because the unit’s prisoners are being ill-treated. Peter Boshier has released a report that outlines serious concerns about human rights abuses at the unit which is based at Auckland Prison.
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2024-12-20
Senior Investigative Officer Samadia Lightbourne Attended Crucial Assembly and Seminar on Human Rights and Inequity in Latin America and the Caribbean
Ms. Samadia Lightbourne, Senior Investigative Officer for the Office of the Complaints Commission in the Turks and Caicos Islands, participated in the annual Assembly and Seminar of the Institutie of the Latin-American Ombudsman (ILO), held from December 4-6, 2024 in Foz do Iguaçu, Brazil. The event, located at the confluence of Brazil, Argentina, and Paraguay, was graciously supported by Itaipú Binacional.
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2011-02-23
Ombudsman reviews disclosure of archived materials
The Slovene Intelligence and Security Agency (Sova) has requested the opinion of the Human Rights Ombudsman of the Republic of Slovenia (Ombudsman) regarding the protection of human rights and fundamental freedoms in connection to the disclosure of archived materials.
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2013-05-10
Report on deaths of people with disabilities living in care
The NSW Ombudsman is required to review the deaths of children and adults who lived in the care of disability services and licensed boarding houses. NSW Ombudsman Bruce Barbour, tabled a report to Parliament today on the deaths in 2010 and 2011 of 220 people with disabilities who lived in care.
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2013-06-19
Ombudsman criticises labelling of community workers
Community employees have to wear a yellow visibility vest with the label “community employment”. Ombudsman Máté Szabó criticises that this practise violates the principle of human dignity and the requirement of equal treatment.
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2013-06-24
Publication of the 39th Annual Report of the Ombudsman
On 22 May 2013 the State Comptroller and Ombudsman of Israel, Judge (ret.) Joseph Haim Shapira, presented to the Chairman of the Israeli parliament (The Knesset) the 39th Annual Report of the Ombudsman for the year 2012.
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2015-03-12
Ombudsman receives 10,000+ complaints about Hydro One
Investigation update: 4,075 cases resolved as systemic probe continues. Just 13 months after launching an investigation into billing and customer service problems at Hydro One, Ontario Ombudsman André Marin announced today his office has received more than 10,000 complaints about the utility – its highest total, by far, for any investigation to date.
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