Your search results for „checklist for high priori”
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2015-03-03Ombudsman on the situation of children in state custody
Despite being enshrined in the Satversme and national legislation, the rights of children who have lost their families and come into state custody are not being observed or ensured at state-run boarding schools.
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2015-06-16
Only one in three people complain to a public service when they are unhappy, according to new research
A research by the Parliamentary & Health Service Ombudsman published today shows that just one-third of people that are unhappy after using a public service actually make a complaint, despite an overwhelming number feeling that they should.The research is based on the results of a national survey, which questioned 4,263 people and focused on the public's attitude over the last 12 months to complaining about those public services, such as the NHS in England, which the ombudsman service investigates in the event of unresolved complaints.
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2016-03-21
Control Yuan signs cooperation agreement with Médiateur du Faso
A delegation led by the head of Médiateur du Faso, Ms. Alima Déborah Traore, visited the Control Yuan (CY) on the morning of March 8, 2016. They first met with CY President Dr. Chang Po-ya at her office; then the two sides signed a cooperation agreement in the CY plenary meeting. Ms. Traore also expressed her sympathy to the affected in the great earthquake that struck Tainan last month, and observed a minute’s silence before delivering a speech on the same occasion.
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2016-05-25
Ombudsman highlights devastating impact of service failures and poor complaints handling
A report by the Parliamentary and Health Service Ombudsman highlights the devastating impact of service failures and poor complaints handling across the public sector. It reveals that too many people who complain to the NHS are not getting the answers they deserve when things go wrong. This latest snapshot of investigations by the Parliamentary and Health Service Ombudsman shows the devastating consequences families suffer when complaints are not resolved locally.
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2016-09-12
WorkSafe – complex claims process needs fixing
(Monday 12 September 2016) Victoria’s workers compensation scheme must be recalibrated to ensure that complex claims are resolved in a fair and timely manner, a Victorian Ombudsman investigation has found.
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2017-01-04
What kind of language skills should be required of police officers?
Deputy-Ombudsman Jussi Pajuoja launched an own-initiative investigation of the impacts of the police department reform on police officers' linguistic eligibility and on whether the language skill requirements prevent recruitments to temporary asylum investigations
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2017-04-20
Manitoba Ombudsman reviews privacy breach
On April 17, 2017, Manitoba Ombudsman was first advised of a privacy breach, and shortly thereafter, was made aware that the Winnipeg Regional Health Authority (WRHA) would be conducting an internal review. Manitoba Ombudsman has also initiated an investigation of this matter under the Personal Health Information Act (PHIA).
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2017-05-15
International Conference on "Past, Present and Future Perspective of Asian Ombudsman"
On the occasion of the 20th Anniversary of the Asian Ombudsman Association (AOA), First Vice-President of the IOI Diane Welborn and Secretary General Günther Kräuter were represented at AOA’s 15th General Assembly, jointly held by national and provincial ombudsman of the region. Diane Welborn’s opening speech on the successful work of the AOA in the fight against corruption and Günther Kräuter’s contributions to two sessions of the conference formed part of an excellently organized conference dealing with the past, present and future perspectives of Asian Ombudsman institutions.
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2017-06-29
Public Defender presents NPM Report 2016
On 26 June 2017, the Public Defender of Georgia presented the annual report of the National Preventive Mechanism (NPM) to the Government, non-governmental and international organizations and foreign diplomatic corps. The event was held in connection with the International Day in Support of Victims of Torture, celebrated worldwide on June 26.
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2017-08-24
Ombudsman sensitizes Police, immigration and Prisons Departments
The office of the Ombudsman organized a one day sensitization workshop as part of the Ombudsman’s preparations to visit prisons, police cells and other detention centers. The workshop was attended by fifty eight participants from the Police, Immigration and Prisons departments as well as staff of the Ombudsman and Press officers and was held at Senegambia Hotel on 10th August 2017.
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2018-06-14
Defender’s ad hoc report on commitments under the Convention on the Rights of the Child
The Human Rights Defender of Armenia has released a new ad hoc public report, entitled “Commitments under the Convention on the Rights of the Child and its protocols: the state of fulfillment by Armenia.” The report, published on June 12, 2018 was developed with the support of UNICEF office in Armenia.
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2018-08-03
Obituary: Charles Norman Geschke - Victorian Ombudsman
Passed away in Melbourne on 23 July 2018, aged 94. Norman was Victoria’s second Ombudsman, following a distinguished career with the RAAF and six years as Victoria’s first Director of Consumer Affairs. We all strive to make a difference in life, but not too many people can look back on a life quite so well-lived, who helped so many thousands of people, as Charles Norman Geschke, popularly known as Norm.
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2018-08-16
IGT report on review into GST Refunds publicly released
The Inspector-General of Taxation (IGT) welcomes the release of his report into the Australian Taxation Office’s (ATO) verification of Goods and Services Tax (GST) Refunds. The review arose from concerns raised through the taxpayer complaints and IGT work program about the ATO’s GST Refunds risk assessment tools and adequacy of the ATO’s engagement with taxpayers and their representatives where release of refunds is delayed.
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2018-12-10
Ontario Ombudsman’s mandate expanded
Last Thursday, 6th of December, the Ombudsman Paul Dubé committed his office to the new responsibilities that were transferred to it under the Restoring Trust, Transparency and Accountability Act, 2018. The legislation expands the Ombudsman’s mandate to include children’s aid societies and French-language services.
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2019-01-10
Ombudsman of Thailand welcomes ACRC Korea for implementation of bilateral MOU
During 20 – 21 November 2018, General Viddhavat Rajatanun, Chief Ombudsman of Thailand, and Mr. Boon Tapanadul, Ombudsman, as well as Mr. Raksagecha Chaechai, Secretary-General of the Office of the Ombudsman and executives, welcomed the delegation from the Anti-Corruption and Civil Rights Commission (ACRC) of the Republic of Korea, led by Mr. Kwon Kunsang, Director-General of the Ombudsman Bureau.
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2019-02-11
Human Rights Defender reports on monitoring visit to “Dzorak” mental health care center
Out of date food, expired medications and medical supplies, overcrowding and other gross breaches. The Human Rights Defender has summed up the results of the monitoring visit to “Dzorak” mental health care center of the RA Ministry of Labour and Social Affairs.
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2019-04-03
IGT releases report into the future of the tax
The Acting Inspector-General of Taxation and Taxation Ombudsman (IGTO), Mr Andrew McLoughlin, welcomes the Government release of the IGTO report into the Future of the Tax Profession. The review was undertaken in response to requests from a broad range of stakeholders including the Commissioner of Taxation. It examined the challenges and opportunities presented by new and emerging digital technologies, along with the accompanying social, policy and regulatory impacts on the administration of the tax system and the tax profession.
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2019-04-24
Manitoba Ombudsman releases a report under PHIA about a privacy breach related to MRI services
Manitoba Ombudsman has released an investigation report under the Personal Health Information Act (PHIA) related to the unauthorized disclosure of personal health information of 91 patients who received magnetic resonance imaging (MRI) scans within the Winnipeg Regional Health Authority (WRHA) between 2008 and 2016. The patients’ health information was disclosed in violation of PHIA to several media organizations.
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2019-05-15
Ombudsman of Hong Kong SAR monitors street cleansing services and Government’s management of public toilets
The Ombudsman of Hong Kong SAR, Ms Winnie Chiu, announced on 15 May 2019 two direct investigations to examine: the monitoring of outsourced street cleansing services by the Food and Environmental Hygiene Department (FEHD) and the Government’s management of public toilets.
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2019-09-27
Cancer treatment delays unacceptable, says Ombudsman
The UK Parliamentary and Health Service Ombudsman (PHSO) has found serious failings at Warrington and Halton Hospitals NHS Foundation Trust after the death of a man whose cancer surgery was unacceptably delayed.
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