The City of Toronto’s Ombudsman handled 4,929 cases in 2024, a 43 per cent increase over the previous year and the highest on record. The most common fairness issues stemmed from poor communication, including no or delayed responses and inconsistent or incorrect information from City staff.

 

Paula Sussex has been appointed Parliamentary and Health Service Ombudsman (PHSO) by His Majesty King Charles. She will take up the role from 1 August 2025 and arrangements are now in place, meaning all casework can progress as normal.

 

En ce 23 juin 2025, l’Association des Ombudsmans et Médiateurs de la Francophonie (AOMF) souligne la Journée mondiale des lanceurs d’alerte. Pour cette occasion, l’AOMF attire l’attention sur l’importance de valoriser le rôle des personnes qui, dans l’intérêt public, lancent des alertes et contribuent de la sorte à promouvoir les valeurs d’intégrité, de transparence et de bonne gouvernance. Ces individus occupent une place centrale dans la lutte contre les atteintes à l’intégrité des services publics et la corruption.

Mr. Muhammad Sohail Rajput, Provincial Ombudsman Sindh, chaired a high-level meeting attended by representatives of prominent UN agencies, foreign and local NGOs, community based organizations, local support organizations, and civil society organizations to formally launch the “Awareness and Outreach Program - A Collaborative Initiative.” This initiative is aimed at strengthening public awareness of citizens’ rights, promoting transparency and accountability, and enhancing the visibility and accessibility of grievance redress mechanisms across Sindh.

Rejoignez le Centre de Recherche des Ombudsman Africains (CROA), organe de recherche et de formation de l’Association des Ombudsman et Médiateurs Africains (AOMA), dans un webinaire stratégique de haut niveau, en collaboration avec l’Institut International de l'Ombudsman (IIO). Ce webinaire aura lieu le mardi 15 juillet 2025 à 10h00, (GMT +2).

The English and Spanish versions of the 2024 Annual Report of the Control Yuan (CY) have now been released. In 2024, the CY received 15,342 people’s complaints; issued 283 investigation reports; passed 27 impeachment cases and 1 censure case, as well as proposed 101 corrective measures cases.

A government that truly serves its citizens makes plans that are realistic and feasible. Cabinet plans should never lead to unrealistic or unlawful plans for which others would get the blame if and when things go wrong. That is what the Ombudsmen write in their 2024 Annual Report, which is availiable now.

On 12 June 2025, the Office of the Ombudsman in Malta officially launched its 30th Anniversary commemorations with a Thematic Lecture held at the Plenary Hall of the House of Representatives. Entitled “Transparency, Fairness, Accountability: Cornerstones of Good Administration – The Mandate of the Ombudsman,” the lecture brought together Members of Parliament, senior public officials, civil servants, academics, civil society representatives, and other stakeholders for a timely reflection on the essential values that underpin good governance and public administration.