Your search results for „checklist for high priori”
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2022-04-07Ombudsman criticises care home for not providing records of how it spent resident’s money
The Local Government and Social Care Ombudsman looks at individual complaints about adult social care services in England, regardless of whether that care is paid for or arranged by a local authority or privately. Where its finds fault that has caused injustice, the ombudsman makes recommendations to put things right for the individual, as well as recommendations to improve services for everyone. An Adverse Findings Notice is published in the very rare cases where the ombudsman is not satisfied an independent care provider has carried out its recommendations.
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2023-08-24
Ombudsman announces results of direct investigation into Pilot Scheme on Community Care Service Voucher for the Elderly
On 17 August 2023, the Ombudsman, Ms Winnie Chiu, announced at a press conference the completion of a direct investigation into the Pilot Scheme on Community Care Service Voucher for the Elderly and made 11 recommendations to the Social Welfare Department for improvement.
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2023-12-14
Annual Report on the activities of the National Mechanism for the Prevention of Torture in 2022
On 18 December 2022, 20 years had passed since the adoption, by the UN General Assembly, of the Optional Protocol to the UN Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment. Thanks to the implementation of the OPCAT into the Polish legal system, the National Mechanism for the Prevention of Torture has been operating in Poland for nearly 15 years already as part of the Office of the Commissioner for Human Rights.
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2024-09-06
Office of The Ombudsman announces results of direct investigation into Transport Department’s arrangements for driving tests
On 5 September 2024, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the arrangements for driving tests by the Transport Department (TD), and made 12 major recommendations to the Department.
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2014-09-15
Judgment by the Court of Justice of the European Union on the admission of third-country nationals for study purposes
An EU directive provides that third-country nationals who apply to be admitted for the purposes of study for more than three months must meet several general and specific conditions, including that of not posing a threat to public policy, public security or public health.
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2010-10-06
New director in the North American region
The I.O.I. is pleased to announce that Diane Welborn, Ombudsman, Joint Office of Citizen Complaints for Dayton, Ohio has been elected as the new Director for the IOI North American Region. Diane Welborn will replace Bill Angrick after his retirement in June 2010.
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2013-05-27
Evaluation of activity of Parliament Commissioner for Human Rights in 2012
An evaluation of the activity of the Ukrainian Parliamentary Commissioner for Human Rights in 2012 has been prepared by an expert group for monitoring. Among the main achievements of the institution was the implementation of a policy of transparency and the open dialogue between the Commissioner and NGOs.
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2014-02-05
Conference on Impact and legitimacy of ombudsmen
The workshop will be opened with a dinner on Tuesday 29 April, to provide a networking opportunity for all participants. It will be organised by the Queen Margaret University jointly with the Centre for Socio-Legal Studies at Oxford University and the Foundation for Law, Justice and Society.
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2015-01-08
Presentation of the Strategic Directions of activity of the Office of the Ombudsman for 2015
On the occasion of a presentation of the strategic directions of the Office of the Ombudsman for 2015, the Parliamentary Commissioner for Human Rights, Ms. Valeriya Lutkovska, presented the institution's new official website.
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2015-08-10
Children’s Ombudsman highlights gaps in the oversight of children’s residential centres
An investigation by the Ombudsman for Children found significant gaps in the approach to registering, inspecting and monitoring of children’s residential centres which are run by private and voluntary agencies. He has recommended that the inspection of these centres should transfer to HIQA without delay.
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2018-04-17
Kela’s changed policy regarding basic social assistance has endangered the continuity
Numerous complaints have been submitted to the Parliamentary Ombudsman criticising the social security institution Kela for refusing to grant basic social assistance for medication prescribed by doctors, or other health care expenses since it changed its policy concerning the granting of basic social assistance for health care exprenses in autumn of 2017.
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2020-07-30
Annual Report 2019 and Report on the actions of the NPM 2018-2019
The Commissioner for Administration and the Protection of Human Rights, Mrs Maria Stylianou-Lottidis, submitted last week to the President of the Republic of Cyprus, Mr. Nikos Anastasiades, the Annual Reports of her Office for the years 2018 and 2019, as well as the Report on the actions of the National Preventive Mechanism for the years 2018 and 2019.
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2022-01-27
Commonwealth Ombudsman’s investigation into the Department of Veterans’ Affairs
The Acting Commonwealth Ombudsman, Penny McKay, published a report, The Department of Veterans’ Affairs’ communication with veterans making claims for compensation following an investigation into the Department’s administrative framework to support its communication with veterans making claims for compensation for injuries or conditions related to their service.
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2022-04-13
6th Newsletter on the situation on the Ukrainian-Hungarian border
In its 6th newsletter edition, the Office of the Hungarian Commissioner for Fundamental Rights reports, amongst others, about the opening of a new information point at the BOK Sports Hall (Budapest Olympic Centre) and about a meeting of Commissioner for Fundamental Rights, Dr. Ákos Kozma, with Chief Ombudsman of Turkey, Mr. Şeref Malkoç, and Ombudsman for the Rights of Women and Children, Ms. Celile Özlem Tunçak.
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2024-07-18
Information brochure on whistleblowers published by the Federal Ombudsman
The Federal Ombudsman of Belgium published a new information brochure for whistleblowers. It is an informative and practical tool with the most important information for whistleblowers who want to make a report to the Federal Ombudsman. The brochure sets out the procedures for making a report and for obtaining protection from the Belgian institution.
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2015-11-04
Conducting investigations
Approaches to investigating complaints vary according to a number of factors, including the jurisdiction of the Ombudsman’s office, the agencies and other parties involved, the complexity of the matter, and the intended outcome.
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2021-01-15
Ombudsman Hong Kong announces launch of two direct investigations
On 14 January 2021, the Ombudsman, Ms Winnie Chiu, announced the launch of two direct investigations: one to examine the effectiveness of rodent prevention and control by the Food and Environmental Hygiene Department (FEHD) and another to examine the Government’s regulation of boarding facilities for foreign domestic helpers (FDHs).
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2022-04-11
Improved cooperation needed to tackle poverty among single parents and children in the Caribbean Netherlands
The Dutch National Ombudsman Reinier van Zutphen, also acting on behalf of the Ombudsman for Children Margrite Kalverboer, on 7 April 2022 presented the report 'Caribbean children pay the price' to Alida Francis, government commissioner of St. Eustatius. The State Secretary responsible, Alexandra Van Huffelen (Kingdom Relations and Digitisation) also received a copy.
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2023-09-07
BC Ombudsperson released report about the compensation of a young person who has been misinformed
In a report released on 6 September 2023, the BC Ombudsperson describes how the Ministry of Children and Family Development misinformed a former youth in care about the impact of a proposed custody transfer and has, to date, refused to compensate the youth for its mistake and to determine if other youth may be similarly impacted.
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2024-08-16
Ombudsman for Children’s Office publishes “Tomorrow Starts with Us” children’s survey
The Ombudsman for Children’s Office (OCO) commissioned "Tomorrow Starts with Us", a survey carried out with Amárach Research to mark the OCO’s 20th Anniversary. The cost of living, mental health services and future housing needs are the top three concerns for over 1,000 secondary school students who took part in the survey.
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