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2023-07-06In memory of Stephen Owen
It is with great sadness that the International Ombudsman Institute (IOI) has learned of the recent passing of Stephen Owen, former Ombudsman of British Columbia and former IOI President, in Vancouver at the age of 74.
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2023-08-10
The Ombudsman Punjab Major Azam Suleman Khan presents the Annual Report 2022 to Governor Punjab Muhammad Balighur Rehman
Ombudsman Punjab, Major Azam Suleman Khan (Retd) (Hilal-i-Imtiaz), presented the annual report of the Office of the Ombudsman Punjab for 2022 to Governor Punjab, Muhammad Balighur Rehman, at the governor's house. Major Azam Suleman Khan elaborated on the noteworthy aspects of the annual report, stating that the ombudsman office successfully resolved 29,970 complaints out of a total of 31,149, resulting in an impressive 96% resolution rate.
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2023-10-25
The Federal Public Defenders’ Office launches guidebooks on inclusive language on Human Rights
The "Guide to Inclusive Language and the Promotion of Human Rights in the Federal Public Defenders’ Office" was created as a tool to guide civil servants, defenders, outsourced workers and trainees in using the appropriate language for an institution that defends human rights.
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2024-01-10
Ombudsman completes investigation on regulations by the Food and Environment Hygiene Department
On 14 December 2023, the Ombudsman, Ms Winnie Chiu, announced the completion of a direct investigation into the regulation by the Food and Environmental Hygiene Department (“FEHD”) over the sale of food in hot/cold holding and non-prepackaged beverages by means of vending machines, and made ten recommendations for improvement to FEHD.
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2024-03-06
International Conference Marks End of the Project on the EU Charter on Fundamental Rights and the Rule of Law
National institutions for human rights, such as the Ombudsman institution in Croatia, play a key role in realizing the fundamental rights of citizens and in promoting EU values: fundamental rights, democracy and the rule of law. This role was recognized and further strengthened with the help of the project “Supporting National Human Rights Institutions (NHRIs) in monitoring fundamental rights and the fundamental rights aspects of the rule of law “.
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2024-04-12
Recommendations not implemented: Addressing inconsistencies in pre-retirement leave for detailed public officers
Pursuant to Article 22(4) of the Ombudsman Act, the Parliamentary Ombudsman, Judge Emeritus Joseph Zammit McKeon, submitted two reports to the House of Representatives in relation to two complaints on inconsistencies in pre-retirement leave for detailed Public Officers.
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2024-10-10
Forging connections in Red Deer
September was an eventful month for the Alberta Ombudsman’s office, highlighted by the release of their 57th Annual Report and a meaningful trip to Red Deer. This journey, made by the Alberta Ombudsman and select staff, stands out as an effective way to raise awareness about the services the institution offers to Albertans and to provide valuable education to local authorities. Engaging with communities across the province helps build stronger relationships and ensures that residents know how to access their services.
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2024-11-07
Public Services Ombudsman for Wales publishes findings of its investigation on the administration of carers’ needs assessments
On 31 October 2024, the Ombudsman published the findings of the second ‘own initiative’ investigation, which focuses on the administration of carers’ needs assessments by 4 Local Authorities in Wales – Caerphilly County Borough Council, Ceredigion County Council, Flintshire County Council and Neath Port Talbot Council.
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2025-01-09
The Office of the State Comptroller and Ombudsman hosts a symposium on the theme of public mediation
On Monday, 23 December 2024, the Office of the State Comptroller and Ombudsman of Israel, in its capacity as "professional home" for sectoral ombudsmen and public complaints commissioners, hosted a symposium on the theme of public mediation for the internal auditors and public inquiries commissioners of local authorities.
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2010-11-29
Catalan Ombudsman on cooperation program with Serbia
Ombudsman Rafael Ribó presented in Serbia the results of a legal aid project. In the past three years (2008-10), the legal aid program that is being carried out in various municipalities of the autonomous province of Vojvodina has assisted 4,914 people.
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2010-11-30
New report on homophobia, transphobia and discrimination
Today the European Union Agency for Fundamental Rights (FRA) presents its report on Homophobia, transphobia and discrimination on grounds of sexual orientation and gender identity to Members of the European Parliament.
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2011-05-11
ECJ rules on discrimination of people in civil partnerships
A supplementary retirement pension paid to a partner in a civil partnership, which is lower than that granted in a marriage, may constitute discrimination on grounds of sexual orientation. This is the case if the partnership is reserved to persons of the same gender and if it is in a legal and factual situation comparable to that of marriage
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2021-01-15
Federal Ombudsman received highest ever number of complaints in 2020
The Federal Ombudsman Syed Tahir Shahbaz has said that his office received the highest ever number of complaints during 2020 as 133,521 complaints and disposed of 130,112 complaints. He said that this was the result of its robust awareness campaign launched in the entire country especially in the far flung areas of Pakistan.
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2021-04-01
The Seimas Ombudsman‘s Office has Submitted the Activity Report of the year 2020
The Seimas Ombudsman’s Office – the National Human Rights Institution – has submitted its Activity Report of 2020 to the Seimas highlighting human rights concerns of the last year. The COVID-19 pandemic, which shook the world in 2020, also impacted the activities of the Seimas Ombudsman, who repeatedly noted that during the pandemic it was especially important to ensure that residents of care homes and convicts had the opportunity to keep in touch with their family members. In other cases, when it was established that certain rights of individuals were violated due to the conditions of the pandemic, own-initiative investigations were started.
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2014-06-25
Record 37% increase in complaints
Reporting on a record number of cases and systemic investigations in progress, Ontario Ombudsman André Marin called on the provincial government to build on its historic momentum toward opening the broader public sector to independent scrutiny.
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2016-01-20
Local Government Ombudsman calls for affordable options when arranging care homes for families
When arranging care, councils must offer families the option of a nursing or care home placement which does not need a top-up fee, the Local Government Ombudsman (LGO) has said, following an investigation into Solihull Metropolitan Borough Council.
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2017-10-19
Violations against persons with a mental disorder considered in a special report
At a press conference held at the premises of the Human Rights Ombudsman of the Republic of Slovenia on Tuesday, 5 September 2017, Human Rights Ombudsman Vlasta Nussdorfer and Deputy Ombudsman Ivan Šelih presented a special report, which the Ombudsman had sent to the National Assembly of the Republic of Slovenia the previous day. The report considers the issue of overcrowded secure wards in social care institutions (particularly special social care institutions) and difficulties faced by persons with a mental disorder in these wards, drawing attention to violations of their right to personal dignity.
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2020-01-08
Ombudsman finds that rights of incapacitated individuals are still unduly restricted
A recent study by the Seimas Ombudsmen revealed that after the ongoing review of the incapacity of individuals, there are still more than 1,600 incapacitated individuals in the country, whose rights have so far been unduly restricted. These particularly puzzling findings were presented by the Seimas Ombudsmen's Office in a report.
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2020-03-05
PHSO publishes Ombudsman’s Casework Report 2019
Today the Parliamentary and Health Service Ombudsman publishes its first annual Ombudsman’s Casework Report. The Report shows the wide range of cases the organisation concluded in 2019. As well as serious complaints about the NHS in England, the report includes cases involving UK government departments and other public services.
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2021-02-01
Human Rights Ombudsman with the Paris Principles’ highest status
The Human Rights Ombudsman of the Republic of Slovenia has received “A” status accreditation according to the Paris Principles, which relate to the status and functioning of national human rights institutions. This is the highest attainable status according to the Principles, which were adopted by the UN General Assembly in 1993.
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