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2017-05-31NSW Ombudsman updates effective complaint management and good conduct guidelines
The New South Wales (NSW) Ombudsman, Professor John McMillan, recently published the 3rd editions of two guidelines for NSW government agencies: ‘Good conduct and administrative practice: Guidelines for state and local government’ and ‘Effective complaint handling guidelines’.
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2017-09-20
ODIHR signs co-operation agreement with the International Ombudsman Institute
The OSCE Office for Democratic Institutions and Human Rights (ODIHR) and the International Ombudsman Institute (IOI) signed a co-operation agreement on 19 September 2017, on the margins of the Human Dimension Implementation Meeting in Warsaw.
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2017-09-20
Ombudsman hosts major regional outreach event
As part of its Outreach programme, Ombudsman for Ireland and IOI President, Peter Tyndall, hosted a series of events in Waterford, in the south east of Ireland, on September 14 and 15 last.
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2017-10-31
Ontario Ombudsman and International Ombudsman Institute co-host training session in Ontario
From Oct. 23 – Oct. 25, 2017, the Ontario Ombudsman’s Office presented three one-day workshops on managing unreasonable complainant conduct for its staff and participants from other North American oversight offices. Presented by Donald Sword of the New South Wales Ombudsman, the sessions focused on techniques and strategies for mitigating challenging complainant behaviour and mediating issues arising from that behaviour.
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2017-11-29
Representative of the Ombudsman Office attended international event held in Uzbekistan
An international conference on “Comparative Indicators for Measuring Progress in Human Rights” was co-organized in Uzbekistan by UN, OSCE, Friedrich Ebert Stiftung Foundation and the National Center on Human Rights of Uzbekistan. The Head of the Ombudsman's Unit for Civil and Political Rights attended the event.
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2018-03-09
IOI President and Secretary General take part in ENO Conference 2018
Irish Ombudsman and IOI President Peter Tyndall and Austrian Ombudsman and IOI Secretary General Günther Kräuter took part in the annual European Network of Ombudsman Conference on 8-9 March 2018 in Brussels. The conference topics were the future of the EU, current and future challenges for Ombudsmen and cross-border problem solving for EU citizens.
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2018-03-23
Commonwealth Ombudsman release the State of the Health Funds Report for 2017
The Commonwealth Ombudsman published its State of the Health Funds Report for 2017. The purpose of this report is to provide consumers with additional information to assist them to make decisions about private health insurance.
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2018-11-26
Justice and protection for women as victims of domestic violence
The International Day for the Elimination of Violence against Women on 25 November should serve as a reminder to do more to secure the immediate protection and access to justice of women who are victims of domestic violence.
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2019-01-21
Ombudsman files compensation proceedings for family of victims of road collapse
As head of the independent State body that defends citizens' rights, the Ombudsman, Maria Lúcia Amaral, accepted the request of the prime minister to lead the process of compensation to the families of the five mortal victims of the collapse of Municipal Highway, in the borough of Borba, in the south of the country.
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2019-02-25
Ombudsman issues hearing decision involving Department of Immigration
An applicant made four separate requests under the Freedom of Information Law (2018 Revision) to the Department of Immigration for records relating to various topics, including policies, procedures and guidelines on the handling of applications for permanent residency. No initial response was given, and no internal review was conducted.
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2019-03-15
IOI-AORC Mediation Training for African Ombudsman & IOI Meeting of the African Region
From the 12th to the 15th of March, a Mediation Training for African Ombudsman was held in Durban, South Africa. The IOI in collaboration with the African Ombudsman Research Centre (AORC) had organized a program, tailor-made for the needs of African Ombudsinstitutions, hosted by the Public Protector of South Africa.
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2019-03-26
10th Biennial CAROA conference & training
The Caribbean Ombudsman Association (CAROA) and the Ombudsman for Bermuda are pleased to invite you to attend the 10th Biennial CAROA conference and training which will be held from 28 - 31 May 2019 at the Fairmont Southampton Resort in Bermuda.
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2019-05-02
Children living in sole physical custody are disadvantaged
On the occasion of the Parental Alienation Awareness Day, the Office of the Commissioner for Human Rights published materials from the international conference on shared parenting which took place in Strasbourg on 22-23 November 2018.
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2019-06-11
Ombudsman held a range of events on child rights
On the occasion of the June 1-International Day for Protection of Children the Azerbaijani Ombudsman held a series of events and met with children in the Rehabilitation Center for Persons with Down syndrome within the Human Rights Month and expressed her best wishes to them.
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2019-08-19
Ombudsman closely cooperates with National Human Rights Commission of Korea
Azerbaijani Ombudsman closely cooperates with National Human Rights Commission of Korea and Korea International Cooperation Agency (KOICA) for capacity building of the staff.
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2019-08-20
UN Special Envoy on disability and accessibility
As part of her mandate to promote the rights of persons with disabilities at regional and global levels, Maria Soledad Cisternas Reyes, Special Envoy of the Secretary General of the United Nations on Disability and Accessibility, developed a campaign titled “Good treatment for girls, boys and adolescents with disabilities in the world".
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2019-10-21
Ombudsman presents Annual Report 2018-2019
The Ombudsman for the Ministry of Interior of Bahrain has recently published its sixth Annual Report covering the period 1 May 2018 to 30 April 2019.In this period the Ombudsman has received 1067 complaints and assistance requests. Ombudsman Nawaf Mohamed Al Moawdah declares that this number reflects the users´ confidence in the impartiality, professionalism and commitment to justice of the Bahrain Ombudsman for the Ministry of Interior.
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2020-02-11
Hanne Harlem, the first female Norwegian Parliamentary Ombudsman
Hanne Harlem began her first term as Norwegian Parliamentary Ombudsman on February 1st. She was appointed as Parliamentary Ombudsman by the Norwegian Parliament, the Storting, in October 2019.
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2020-02-17
Ombudsman visits juvenile correctional institution
Within the framework of activity as the National Preventive Mechanism against Torture the Commissioner for Human Rights (Ombudsman) of the Republic of Azerbaijan, Sabina Aliyeva visited Guba Special Vocational School of closed-type special educational facility status under the Ministry of Education in Guba city of Azerbaijan.
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2020-07-23
Visits of the Commissioner for Fundamental Rights during State of Danger
The Commissioner for Fundamental Rights carried out forty on-site inspections in Hungary during the state of danger that had been ordered on 11 March 2020 due to the coronavirus pandemic.
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