Your search results for „checklist for high priori”
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2021-04-13New Best Practice Paper on how to deal with challenging behaviour
Ombudsman staff who investigate complaints often say the hardest part of the job is handling the behaviour of some of the people who use their services. They may be angry, frustrated, or distressed; occasionally, they even may demonstrate threatening behaviour. Issue 6 of the IOI’s Best Practice Paper series provides guidance to help complaint handlers deal with such challenging behaviour and improve their service.
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2021-10-14
FINAL REMINDER: Questionnaire on Ombudsman’s role in advancing the rights of older people
In anticipation of the international online conference on the theme "Advancing the rights of older people in an age of longevity", which will take place on 1 December 2021, you are kindly requested to fill out this online questionnaire on the role of the ombudsman in advancing the rights of older people. The data obtained from the questionnaire will be presented during the conference. Please submit the questionnaire by 22 October 2021.
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2021-12-23
Season’s Greetings and Happy New Year!
The IOI General Secretariat wishes you all a festive holiday season and a Happy New Year! Le Secrétariat général vous souhaite d'excellentes fêtes de fin d'année et une très bonne année! ¡La Secretaría General del IIO les desea a todos unas fiestas llenas de felicidad y lo mejor para el año nuevo!
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2022-02-02
Victorian Ombudsman launches investigation into public and community housing complaint handling
The Victorian Ombudsman has launched an investigation into how public and community housing complaints are handled in a bid to improve processes and ensure fairness.
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2022-04-19
Ombudsman Saskatchewan publishes 2021 Annual Report
Ombudsman and Public Interest Disclosure Commissioner, Mary McFadyen’s 2021 annual reports were tabled in the Saskatchewan Legislature today – the last ones before she retires on May 6, 2022. McFadyen said long-term care was an important theme this year, as it was throughout her time as Ombudsman.
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2022-07-21
Provincial Ombudsman,Khyber Pakhtunkhwa presented Annual Report 2021
On 22 June 2022, Syed Jamalud Din shah, Provincial Ombudsman, Khyber Pakhtunkhwa presented the Annual Report 2021 before the Hon’ble Governor (Acting), Khyber Pakhtunkhwa. Like the previous year, 2021 also faced the menace of corona virus resulting in lock down. Despite these hinderances coupled with some other restraining factors, the team worked with zeal and did their best to achieve the set targets.
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2022-07-18
Resolving complaints by conciliation at the Victorian Ombudsman
The Victorian Ombudsman's recently launched conciliation function offers Victorian public organisations (including local government councils) and complainants an efficient and meaningful alternative in resolving their complaints. The Ombudsman has been very pleased with the initial feedback received, as the office looks to promote conciliation as a valuable resolution tool in the future.
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2022-07-28
CHRAJ Commissioner endoreses public education and awareness creation on punctuality
Mr. Joseph Whittal, Commissioner of CHRAJ has endorsed a public education and awareness campaign on punctuality in a ceremony held at the CHRAJ Head Office in Accra.
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2022-08-25
Public Complaints Commission hosts 2022 national anti-corruption marathon race
The Honourable Chief Commissioner of the Public Complaints Commission, Hon. Abimbola Ayo-Yusuf, said during a Press briefing on Wednesday that the choice of sports by Anti-Corruption bodies as tools to fight corruption among the youths is because of its ability to bring together a large number of people together.
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2022-09-28
Western Australian Ombudsman reports on the Legal Services and Complaints Committee’s progress to give effect to his recommendations
On 21 September 2022, the Western Australian Ombudsman and President of the International Ombudsman Institute released his report on giving effect to the recommendations arising from the Investigation into the handling of complaints by the Legal Services and Complaints Committee.
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2022-10-25
NSW Ombudsman Annual Report and summary of investigations report tabled in Parliament
The NSW Ombudsman’s Office Annual Report: 2021-22 has been tabled in Parliament. The report provides insight to the 24,874 contacts received by the office in the financial year to 30 June 2022. These included 12,363 actionable complaints, which highlight the diversity of issues raised by NSW citizens accessing services from NSW Government agencies, local councils and certain community-service providers.
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2022-11-07
AOA and OIC OA Meetings were held in Baku
On the initiative of Sabina Aliyeva, the Human Rights Commissioner of Azerbaijan, meetings of the Asian Ombudsman Association (AOA) and the Organization of Islamic Cooperation Ombudsmen Association (OIC OA) were held in Azerbaijan.
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2022-12-20
Season’s Greetings and Happy New Year!
The IOI General Secretariat wishes you all a festive holiday season and a Happy New Year! Le Secrétariat général de l'IIO vous souhaite d'excellentes fêtes de fin d'année et une très bonne année! ¡La Secretaría General del IIO les desea a todos unas fiestas llenas de felicidad y lo mejor para el año nuevo!
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2023-01-27
Federal Ombudsman extends services to merged districts of former tribal agencies
The Federal Ombudsman Office has extended its services to merged districts of former Tribal Agencies and opened its two offices, one in Sadda district Kurrum and another at Wana South Waziristan, to provide speedy relief and justice in those areas.
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2023-02-16
Comparative study on digitalization of public services and the role of Ombudsman – podcast episode and article now available
The University of Applied Sciences Vienna (FH Campus Wien) has conducted a study on the role of Ombudsman institutions in the context of the growing digitalization of public services worldwide, to which IOI members contributed by filling in an online survey and by participating in interviews. Prof.(FH) Dr. Julia Dahlvik, the researcher behind this study, has now published a first article on her preliminary findings in a scientific journal and also featured in a podcast episode of the "Law in Action" podcast. To access the article and podcast episode, kindly click here.
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2023-03-03
IOI President addresses International Conference on the occasion of the 20th Anniversary of the Institution du Médiateur du Royaume (Maroc)
IOI President Chris Field PSM had the great honour of providing a welcome address in the Opening Ceremony of the International Conference on the occasion of the 20th Anniversary of the Institution du Médiateur du Royaume (Maroc).
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2023-03-08
Patient Ombudsman Ontario publishes Annual Report 2021-22
In its latest annual report, Patient Ombudsman shares complaints data from 2021/22, and reflects on the ways in which the COVID-19 pandemic continues to strain Ontario’s health care system. The report focuses on staffing issues, access to care, and a lack of courtesy and respect.
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2023-05-10
CY finds systemic problems when investigating cases involving corporal punishment and gender equality among school teachers
Through the investigation of cases involving corporal punishment and gender equality among school teachers, as well as following up on investigation reports and corrective cases, the Control Yuan has found that there are still two systemic issues that require improvement in the current practical operation of the school faculty evaluation committees.
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2023-05-25
The Ombudsman of the Kingdom of Thailand and the ACRC of the Republic of Korea jointly sign extension of the MOU
On 8 May 2023, the signing of the MOU on bilateral cooperation between the Chief Ombudsman of Thailand, Mr. Somsak Suwansujarit, and the Chairperson of the Anti-Corruption and Civil Rights Commission of the Republic of Korea, Ms. Jeon Hyun-Heui, took place at the Office of the Secretariat of the International Ombudsman Institute in Vienna, in the Republic of Austria.
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2023-06-16
IOI President undertakes significant cultural exchange, visiting Postojna Cave, Lake Bled and Piran on the occasion of his official visit to Slovenia
IOI President Chris Field PSM undertook an official visit to Slovenia following the very gracious invitation of his outstanding colleague, Human Rights Ombudsman, Peter Svetina. Alongside bilateral exchanges and a number of meetings with the most senior members of Government, President Field was given the great honour of visiting many of the beautiful regions of Slovenia.
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