Reporting on the largest investigation in his office’s history – comprising more than 10,500 complaints – the Ombudsman revealed a litany of egregious problems with billing and customer service arising from Hydro One’s disastrous installation of a new customer information system in May 2013, which he estimates affected well over 100,000 customers.

While addressing members of the Federal Advisory Committee on Reforms and Speedy Complaint Resolution and Federal and Provincial Ombudsmen of Pakistan, the President of Pakistan expressed his appreciation of the concept of speedy resolution of complaints at the doorsteps of the common man, free of cost, evolved by the Ombudsmen and the committee. The Federal Advisory Committee comprises of eminent and renowned personalities of Pakistan with a record of public service in the country.

Mr. M. Salman Faruqui, Federal Ombudsman of Pakistan inaugurated the first ever one window Facilitation Desk for Overseas Pakistanis at Benazir International Airport, Islamabad. Over 7 million Pakistanis living across the globe would now be able to submit their complaints at this Desk for their early redressal.

This Office has hosted a press conference this morning to announce two own-motioned investigation reports. One is about the "Rating and Valuation Department’s Regulation of Display of Building Numbers" while the other one is on "Safety Regulation of Eco-friendly Refrigerants ".

The public will be able to complain to the Ontario Ombudsman about school boards as of September 1, 2015, and about municipalities and universities as of January 1, 2016, now that the dates have been proclaimed for the relevant sections of the Ombudsman Act, 1990, the Public Sector and MPP Accountability and Transparency Act is coming into force.

El Defensor del Pueblo Adjunto y Defensor de los Derechos del Turista y del Extranjero, José Palmiotti, y el subsecretario de Derechos del Turista, Mario Pironi, participaron de la Primera Cumbre Iberoamericana sobre Derechos Humanos, Migrantes y Trata de Personas, celebrada el 12 y 13 de mayo en la ciudad de Bogotá, Colombia. El encuentro, convocado por la Federación Iberoamericana del Ombudsman (FIO), fue organizado conjuntamente por la Red de Migrantes y Trata de esa Federación y la Defensoría del Pueblo de Colombia, y contó con el apoyo de la cooperación alemana GIZ.

More than a half (54%) of Lithuanian residents would know where to find protection against human rights violations, as many as 42% would seek help from the Seimas Ombudsmen. Those are the findings of a representative survey of the population commissioned by the Seimas Ombudsmen’s Office, carried out at the end of last year.

Parliamentary and Health Service Ombudsman Dame Julie Mellor welcomed the government’s commitment to a single public service ombudsman which will make it much simpler and easier for citizens to complain about public services in England.